Certificate IV in Business (Frontline Management)
Leadership, communication and organisational skills are all essential components of successful business management. Frontline Managers need to be able to manage both their own performance and that of their employees.
THINQ Training Certificate IV in Business (Frontline Management) course is designed to help you enhance your skills in managing people, projects, coaching, communicating and continuous improvement and risk management.
Completion of course
Upon successful completion of your course you will receive a nationally recognised Certificate IV in Business (Frontline Management).
Subjects covered:
- Implement effective workplace relationships
- Implement operational plans
- Implement workplace information systems
- Implement continuous improvement
Promote team effectiveness
- Develop work priorities
- Develop teams and individuals
- Monitor a safe workplace
- Identify risk and apply risk management processes
Manage projects
BSBFLM403B - Implement effective workplace relationships
- Collect, analyse and communicate information and ideas
- Develop trust and confidence
- Develop and maintain networks and relationships
- Manage difficulties into positive outcomes
BSBFLM405B - Implement operational plan
- Implement operational plans
- Implement resource acquisitions
- Monitor operational performances
BSBFLM406B - Implement workplace information system
- Identify and source information needs
- Collect, analyse and report information
- Implement information systems
- Prepare business plan/budgets
- Prepare resource proposals
BSBFLM409B Implement continuous improvement
Implement continuous improvement systems and processes
Monitor and review performance
Implement opportunities for further improvement
BSBFLM412A Promote team effectiveness
Plan to achieve team outcomes
Develop team cohesion
Participate in and facilitate work teams
Liaise with management
BSBCMN402A Develop work priorities
Plan and complete own work schedule
Monitor own work performance
Coordinate professional development
BSBCMN404A Develop teams and individuals
Determine developmental needs
Develop individuals and teams
Monitor and evaluate workplace learning
BSBCMN411A Monitor a safe workplace
Provide information to the work group about Occupational Health and Safety policies and procedures
Implement and monitor participative arrangements for the management of OH&S
Implement and monitor the organisation's procedures for providing OH&S
Implement and monitor procedures for identifying hazards and assessing risk
Implement and monitor the organisation's procedures for controlling risk
Implement and monitor the organisation's procedures for maintaining OH&S records for the team
BSBCMN416A Identify risk and apply risk management processes
Identify risks
Analyse and evaluate risks
Treat risks
Monitor and review effectiveness of treatment of risks
BSBCMN419A Manage projects
Define projects
Develop project plans
Administer and monitor projects
Finalise projects
Review projects
Estimation of total hours required = 380 hours
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Completion within months:
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6 months
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9 months
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12 months
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24 months
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Hours required each week:
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15 hours
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10 hours
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8 hours
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4 hours
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